Burton Customer Service: Going Above and Beyond for Your Snowboarding Needs

In the fast-paced world of snowboarding, having reliable customer service is essential. Burton, a leading name in the snowboarding industry, understands this well. This article will delve into the world of Burton customer service, highlighting its dedication to providing exceptional support and assistance to snowboarding enthusiasts. From addressing common issues to ensuring a seamless shopping experience, Burton has got it all covered.


Snowboarding is not just a sport; it’s a way of life for many enthusiasts. Whether you’re a seasoned pro or a beginner hitting the slopes for the first time, having the right gear and support is crucial. That’s where Burton customer service comes into play.

The Importance of Exceptional Customer Service

In the snowboarding industry, where gear selection and fit are paramount, having a reliable support system can make all the difference. Burton recognizes this and has invested significantly in ensuring that their customers receive top-notch service.

Burton’s Commitment to Customer Satisfaction

24/7 Customer Support

One of the standout features of Burton’s customer service is their round-the-clock availability. Snowboarders can encounter issues anytime, whether shopping online or seeking assistance on the slopes. Burton’s 24/7 customer support ensures that help is just a call or chat away, no matter when you need it.

Knowledgeable Staff

Burton’s customer service team comprises passionate snowboarders who are well-versed in the products they offer. Customers choose the right gear, determine proper sizing, and address any concerns.

Addressing Common Customer Queries

Sizing and Fit Concerns

Burton understands that choosing the right size for snowboarding gear can be tricky, especially for newcomers. Their customer service team excels in providing accurate sizing information to ensure a comfortable and safe snowboarding experience.

Product Information

Whether you need details about the latest snowboard models or information on specific technical features, Burton’s customer service representatives are equipped to provide comprehensive product information.

Returns and Exchanges

In the rare event that a customer is dissatisfied with their purchase, Burton’s return and exchange policy ensures a hassle-free process. Customer service assists with returns and exchanges, making the experience as smooth as fresh powder.

The Burton Warranty: A Guarantee of Quality

Burton stands by the quality of its products. They offer a robust warranty that covers manufacturing defects, providing peace of mind to customers. Should an issue arise, Burton’s customer service will guide you through the warranty claim process.

The Burton Experience: From Online to On the Slopes

Burton’s commitment to customer service extends beyond just solving issues. It’s about creating a holistic snowboarding experience. Burton ensures a seamless journey from the moment you browse their online store to the exhilarating rush of hitting the slopes with their gear.

Customer Testimonials

Don’t just take our word for it—here’s what some satisfied Burton customers have to say:

  • “I had some sizing concerns, and Burton’s customer service was incredibly helpful. They made sure I got the perfect fit!” – Sarah M.
  • “Burton’s warranty saved me when my board had a defect. Their support team was quick to assist, and I was back on the slopes in no time!” – James P.

Why Burton Stands Out Among Competitors

Its unwavering dedication to snowboarding and its community sets Burton apart from its competitors. They don’t just sell gear; they foster a sense of belonging and passion for the sport.

Snowboarding Community Involvement

Burton actively engages with the snowboarding community through events, sponsorships, and partnerships. Their exceptional customer service reflects this commitment to the sport’s growth.

The Future of Burton Customer Service

As snowboarding continues to evolve, Burton remains committed to adapting and improving its customer service. They plan to introduce innovative support solutions and expand their global reach, ensuring that every snowboarder can experience the Burton difference. Read more…


In the snowboarding world, Burton customer service shines as a beacon of support and assistance. Their dedication to customer satisfaction, knowledgeable staff, and commitment to the sport make them the go-to choice for snowboarders worldwide.


Q1: What is Burton’s return policy?

A: Burton offers a hassle-free return policy for most products. You can find detailed information on their website or contact their customer service for assistance.

Q2: How can I contact Burton customer service?

A: Burton provides 24/7 customer support through various channels, including phone, email, and live chat. Visit their website for contact details.

Q3: Do they offer international shipping?

A: Yes, Burton offers international shipping to many countries. Check their website for a list of available locations.

Q4: Are there any discounts or promotions available?

A: Burton frequently runs promotions and offers discounts on select products. 

Q5: Can I visit a physical Burton store for assistance?

A: Burton has physical stores in various locations where you can receive in-person assistance from their knowledgeable staff.

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